Q: WHAT ARE THE FESTIVAL BOX OFFICE HOURS AND WHERE DO I PICK-UP TICKETS AND PASSES?
A: The Festival Box Office is located inside of Festival Headquarters at the Durham Convention Center. Hours for Pass Pick-Up and the Festival Box Office are:

4:00 pm to 7:00 pm on Wednesday, April 3
9:00am to 9:00 pm on Thursday, April 4 through Saturday, April 6
9:00 am to 6:00pm on Sunday, April 7

Tickets may also be purchased online at https://tickets.duke.edu/fullframe/Online/default.asp.

Q: WHAT IS THE DIFFERENCE BETWEEN A PASS AND A TICKET?
A: A pass is a badge worn on a lanyard around your neck. Each pass type has a specific number of tickets attached to it, and passholders are able to reserve tickets ahead of single ticket sales (excludes the Last Minute Line Pass). Passholders must have a ticket to queue in the theater seating lines or to attend the Opening Night Party and Awards Barbecue. If a passholder does not have a ticket to a film, they can use the Last Minute Line at the venue. Seating in the Last Minute Line is first come, first served (space permitting). Passes are non-transferrable; tickets reserved with a pass cannot be shared between multiple attendees.

Ticket packages allow attendees to select tickets to screenings ahead of single ticket sales. Up to four tickets can be reserved per screening. Ticket Package tickets are transferrable and can be shared within a group of attendees. Ticket Packages do not provide seating access through the Last Minute Line.

A single ticket (not attached to a pass or ticket package) is assigned to one (1) screening. Single tickets are available for purchase starting March 28. All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. Once seating has concluded, tickets are no longer valid.

Q: I HAVE A PASS. WHEN CAN I RESERVE TICKETS?
A: Fanatic, Flex, Fun, Makers Passes, and Press Passes can reserve tickets prior to single ticket sales. Last Minute Line Passes do not have access to tickets.

Fanatic:  Starts at 11:00 am on March 20
Flex, Makers, and Press:  Starts at 11:00 am on March 22
Fun:  Starts at 11:00 am on March 26
Last Minute Line:  Seating at the festival is first come, first served (space permitting)

Q: HOW DO I RESERVE TICKETS WITH MY PASS?
A: Instructions on how to reserve tickets for passholders will be sent out the day before your ticket reservation window opens. The email will include your pass type and detailed instructions on how to reserve tickets in advance. This email will come from tickets@duke.edu. 

Q: CAN A PASSHOLDER GET TICKETS TO ANYTHING AND EVERYTHING?

A: Having a pass gives you the best chance to get the tickets you want, but nothing is guaranteed. The Opening Night Film and the Awards Barbecue sell out quickly, and many films will move to ‘Last Minute Line Only’ prior to tickets going on sale to the public. Your ticket reservation window is determined by your pass type: Fanatic chooses first, then Flex + Makers then Fun passholders. As each pass type jumps into the reservation pool, tickets will be harder to come by and many films will be ‘Last Minute Line Only.’

Passholders without a ticket may use the Last Minute Line to access films. Last Minute Line seating is first come, first served (space permitting).

Last Minute Line Pass buyers cannot reserve tickets to films. This pass is only valid in the Last Minute Line. Seating is first come, first served (space permitting).

Q: I HAVE A PASS. CAN I RESERVE MORE THAN ONE TICKET TO A FILM OR EVENT?
A: Each pass is limited to one (1) ticket per film or event. You may purchase additional film tickets when single tickets go on sale to the public on March 28. Getting tickets to the same film is not guaranteed. Events sell out quickly and many films will be ‘Last Minute Line Only.’

Q: HOW DOES THE LAST MINUTE LINE PASS WORK?
A: The Last Minute Line Pass provides entry for one (1) person to any film screening via the Last Minute Line (space permitting). Seating is first come, first served and not guaranteed. The Last Minute Line Pass does not provide access to the Opening Night Party or Awards Barbecue.

Q: I HAVE A TICKET PACKAGE. WHEN CAN I RESERVE TICKETS?
A: 20-Pack and 6-Pack purchasers can reserve tickets prior to the general public. 20-Pack purchasers may use their tickets for the Opening Party and the Awards Barbecue. 6-Pack purchasers may only use their tickets for film screenings.

20-Pack:  Starts at 11:00 am on March 19
6-Pack: Starts at 11:00 am on March 22

Q: WHEN DOES THE SCHEDULE COME OUT?
A: The film lineup with brief film descriptions will be announced in mid-March. The 2024 film schedule will be available on this website no later than March 18.

Q: WHEN DOES THE SCHEDULE COME OUT? WHAT IS PRIORITY SEATING? WHAT IS THE DIFFERENCE BETWEEN THE BLUE LINE AND THE GREEN LINE?

A: Each screening venue has two seating lines, a Green Line and Blue Line. The Green Line is seated before the Blue Line. 20-Pack ticket package ticketholders queue in the Green Line. Fanatic, Flex, Fun, and Makers passholders and single ticketholders queue in the Blue Line.

Q: WHAT IS YOUR SEATING POLICY FOR SCREENING VENUES?
A: All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. 

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-10 minutes prior to show time. Last Minute Line seats are first come, first served (space permitting).

Seat saving is not permitted.

There is no late seating. Once seating has concluded, tickets are no longer valid.

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles.

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater.

Q: HOW DO I GET MY PASS? CAN I SHARE IT?
A: Passes and reserved tickets can only be picked up April 3 – 7 at Festival Headquarters (Durham Convention Center, 301 W. Morgan Street). A photo ID is required to pick up your pass. Passes are assigned to individuals and cannot be shared.

Q: CAN I GET A REFUND ON MY PASS OR TICKET PURCHASE?
A: All sales are final. Unfortunately, we are not able to offer refunds.

Q: HOW MUCH ARE SINGLE TICKETS?
A: Film tickets are $15 each (includes NC sales tax).

Students, educators, Duke faculty & staff, military, fire & police personnel, and seniors (65+) can purchase film tickets for $13 each. 

The following events are free and DO NOT require a ticket: Speakeasy conversations, Durham Central Park film screenings

The following event is free, but DOES requires a ticket: Closing Night Film

Q: IS THERE A LIMIT TO THE NUMBER OF SINGLE TICKETS I CAN PURCHASE?
A: There is a limit of 8 tickets per film. For parties of 10 or more, consider purchasing group tickets. Group tickets are sold in packs of 10 and cost $100/pack. Availability varies by film/venue. Group tickets are not available for the Opening Night Film. 

Q: WHERE DOES THE FESTIVAL TAKE PLACE?
A: Events take place at the following downtown Durham venues: The Carolina Theatre, Durham Armory, Durham Convention Center, Durham Hotel, American Tobacco Campus, and Durham Central Park.

Festival Headquarters (Pass Pick Up + Info, Festival Box Office + Will Call, Merch Shop) is located at 301 W. Morgan Street, inside the Durham Convention Center.

Q: WHAT IS YOUR SEATING POLICY FOR SCREENING VENUES?
A: All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. 

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-10 minutes prior to show time. Last Minute Line seats are first come, first served (space permitting).

Seat saving is not permitted.

There is no late seating. Once seating has concluded, tickets are no longer valid.

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles.

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater.

Q: WHEN DO YOU ANNOUNCE THE SUNDAY ENCORE SCREENINGS?
A: Award winners are announced Sunday afternoon at the conclusion of the Awards Barbecue. Film titles will be listed on our website, sent out in our E-NEWS (sign up here), and posted on Facebook, Instagram, and X.  Other encore screenings will also be announced Sunday afternoon.

Q: WHERE CAN I BUY FESTIVAL MERCHANDISE?
A: All Full Frame merch can be purchased at Festival Headquarters (Durham Convention Center, 301 W. Morgan Street).

Q: CAN I RECORD AUDIO OR VIDEO IN THE THEATERS?
A: The recording of any audio or video is strictly prohibited in all theaters of the Full Frame Documentary Film Festival without prior authorization. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the festival without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution.

Q: WHAT DOES ‘LAST MINUTE LINE ONLY’ MEAN?
A: Last Minute Line only means all tickets for a film have been distributed, but it doesn’t necessarily mean it’s sold out. Once seating for ticket holders has concluded, we’ll fill unclaimed seats from the Last Minute Line.

Q: HOW DOES THE LAST MINUTE LINE WORK?
A: Ticket holders may decide to see another film, which can sometimes free up seats at the last minute. Always try the Last Minute Line at the screening venue! Last Minute Line seats are only available to passholders and attendees with ticket vouchers. Seating is first come, first served (space permitting). Single tickets will no longer be sold in the Last Minute Line.

Q: ARE THERE FREE EVENTS AT THE FESTIVAL?
A: Yes! There are free events on Friday, Saturday, and Sunday. Most free events (with the exception of the Closing Night Film) do not require a ticket. Free tickets for the Closing Night Film are available online (starting March 28 at 11:00 am) and in the Box Office @ Festival Headquarters until sold out or 2-hours prior to show time. 

FRIDAY FREE EVENTS: Speakeasy conversations (The Durham Hotel), outdoor film screening (Durham Central Park)

SATURDAY FREE EVENTS: Speakeasy conversations (The Durham Hotel), outdoor film screening (Durham Central Park)

SUNDAY FREE EVENTS: Closing Night Film (Fletcher Hall, Carolina Theatre)