Q: WHAT IS THE DIFFERENCE BETWEEN A PASS AND A TICKET?
A: A pass is a badge you wear on a lanyard around your neck. Each pass type has a specific number of tickets attached to it and passholders are able to reserve tickets in advance of the general public (excludes the Rush Pass). Passholders must have a hard ticket to queue in the Blue or Green seating lines or to attend the Opening Night Party and Awards Barbecue. If a passholder does not have a ticket to a film, they can use the Last Minute Line at the venue. Seating in the Last Minute Line is first come, first served (space permitting).

A single ticket (not attached to a pass) is assigned to one (1) film. Single ticket buyers use the Blue seating line at each screening venue.

All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. Once seating has concluded, tickets are no longer valid.

Q: I HAVE A PASS. WHEN CAN I RESERVE TICKETS?
A: Fanatic, Flex, Fun, Rush, and Makers Passes can reserve tickets prior to the general public. Rush Passes do not have access to tickets.

Fanatic:  Starts at 11:00 am on March 18
Flex + Makers:  Starts at 11:00 am on March 20
Fun:  Starts at 11:00 am on March 24
Rush:  Seating is first come, first served (space permitting)

Q: HOW DO I RESERVE TICKETS WITH MY PASS?
A: Instructions on how to reserve tickets for passholders will be sent out the day before your ticket reservation window opens. The email will include your pass type and detailed instructions on how to reserve tickets in advance. This email will come from tickets@duke.edu. 

Q: CAN A PASSHOLDER GET TICKETS TO ANYTHING AND EVERYTHING?
A: Having a pass gives you the best chance to get the tickets you want, but nothing is guaranteed. The Opening Night Film and the Awards Barbecue sell out quickly, and many films will move to ‘Last Minute Line Only’ prior to tickets going on sale to the public. Your ticket reservation window is determined by your pass type: Fanatic chooses first, then Flex + Makers, then Fun passholders. As each pass type jumps into the reservation pool, tickets will be harder to come by and many films will be ‘Last Minute Line Only.’

Passholders without a ticket may use the Last Minute Line to access films. Last Minute Line seating is first come, first served (space permitting).

Rush Pass buyers cannot reserve tickets to films. This pass is only valid in the Last Minute Line. Seating is first come, first served (space permitting).

Q: I HAVE A PASS. CAN I RESERVE MORE THAN ONE TICKET TO A FILM OR EVENT?
A: Each pass is limited to one (1) ticket per film or event. You may purchase additional film tickets when single tickets go on sale to the public on March 26. Getting tickets to the same film is not guaranteed. Events sell out quickly and many films will be ‘Last Minute Line Only.’

Q: HOW DOES THE RUSH PASS WORK?
A: The Rush Pass provides entry for one (1) person to any film screening via the Last Minute Line (space permitting). Seating is first come, first served and not guaranteed. The Rush Pass does not provide access to the Opening Night Party or Awards Barbecue.

Q: I HAVE A TICKET PACKAGE. WHEN CAN I RESERVE TICKETS?
A: 6-Pack purchasers can reserve tickets prior to the general public. 4-Pack purchasers can reserve tickets when single tickets go on sale to the public on March 26. The 4-Pack is only valid for films before 7:00 pm on Thursday, April 2 and Sunday, April 5. 

6-Pack:  Starts at 11:00 am on March 25
4-Pack: Starts at 11:00 am on March 26

Q: WHEN DOES THE SCHEDULE COME OUT?
A: The film lineup with brief film descriptions will be announced in early March. The 2020 film schedule will be available on this website on March 12.

Q: WHAT IS YOUR SEATING POLICY FOR SCREENING VENUES?
A: All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. 

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-10 minutes prior to show time. Last Minute Line seats are first come, first served (space permitting).

Seat saving is not permitted.

There is no late seating. Once seating has concluded, tickets are no longer valid.

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles.

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater.

Q: WHEN IS THE FESTIVAL BOX OFFICE OPEN?
A: During the festival, the only way to purchase single tickets is on this website or in the Box Office @ Festival Headquarters (301 W. Morgan Street), inside the Durham Convention Center.

Hours of operation are:
Wednesday, April 1:  4:00 pm – 7:00 pm
Thursday, April 2:  9:00 am – 8:00 pm
Friday, April 3:  9:00 am – 8:00 pm
Saturday, April 4:  9:00 am – 8:00 pm
Sunday, April 5:  9:00 am – 8:00 pm

Additional info can be found on the PASSES + TICKETS page.

Q: HOW DO I GET MY PASS? CAN I SHARE IT?
A: Passes and reserved tickets can only be picked up April 1 – 5 at Festival Headquarters (Durham Convention Center, 301 W. Morgan Street). A photo ID is required to pick up your pass. Passes are for individuals and cannot be shared.

Hours of operation are:
Wednesday, April 1:  4:00 pm – 7:00 pm
Thursday, April 2:  9:00 am – 8:00 pm
Friday, April 3:  9:00 am – 8:00 pm
Saturday, April 4:  9:00 am – 8:00 pm
Sunday, April 5:  9:00 am – 8:00 pm

Q: CAN I GET A REFUND ON MY PASS OR TICKET PURCHASE?
A: All sales are final. Sorry, no refunds.

Q: HOW MUCH ARE SINGLE TICKETS?
A: Film tickets are $16 each (includes NC sales tax).

Students, educators, Duke faculty & staff, military, fire & police personnel, and seniors (65+) can purchase film tickets for $14 each. 

The following events are free and DO NOT require a ticket: Speakeasy conversations, Motorco/Durham Central Park film screenings, School of Doc Presentation

The following event is free and DOES require a ticket: Closing Night Film

Q: HOW DO I BUY TICKETS DURING THE FESTIVAL?
A: Single tickets to films can be purchased three ways:

1. Buy online on this website (March 26 – April 5).
2. Call or visit the Duke University Box Office (Bryan Center, 125 Science Drive) Tuesday – Friday 11:00 am to 6:00 pm (March 26 – March 31 only). Main Line (919) 684-4444.
3. Visit the Box Office @ Festival Headquarters (Durham Convention Center, 301 W. Morgan Street) Wednesday 4:00 pm to 7:00 pm and Thursday – Sunday 9:00 am to 8:00 pm (April 1 – April 5 only).

Q: IS THERE A LIMIT TO THE NUMBER OF SINGLE TICKETS I CAN PURCHASE?
A: There is a limit of 8 tickets per film. For parties of 10 or more, consider purchasing group tickets. Group tickets are sold in packs of 10 and cost $100/pack. Availability varies by film/venue. Group tickets are not available for the Opening Night Film. 

Q: WHERE DOES THE FESTIVAL TAKE PLACE?
A: Events take place at the following downtown Durham venues: The Carolina Theatre, Durham Armory, Durham Convention Center, Durham Hotel, Full Frame Theater, Motorco Music Hall, and Durham Central Park. For additional venue information, please see our VENUES page.

Festival Headquarters (Pass Pick Up + Info, Festival Box Office + Will Call, Merch Shop) is located at 301 W. Morgan Street, inside the Durham Convention Center.

Q: HOW ACCESSIBLE IS THE FESTIVAL?
A: The festival’s landscape is extremely walkable. It’s about a 10-minute walk (0.6 miles) from one end to the other and most venues are located within one city block. Additional information can be found on the ACCESSIBILITY page.

All of our festival venues have wheelchair accessible entrances, exits, and restrooms. Most screening venues have designated wheelchair seating areas and assistive listening devices.

Attendees with a disability should arrive at the venue early and ask for the venue manager on duty. If needed, our venue staff will seat you early (if you have a hard ticket) or offer you a seat in our waiting area (if you are using the Last Minute Line). Seating begins 30-minutes prior to show time.

Q: WHAT IS YOUR SEATING POLICY FOR SCREENING VENUES?
A: All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. 

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-minutes prior to show time. Last Minute Line seats are first come, first served (space permitting).

Seat saving is not permitted.

There is no late seating. Once seating has concluded, tickets are no longer valid.

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles.

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater.

Q: WHEN DO YOU ANNOUNCE THE SUNDAY ENCORE SCREENINGS?
A: Award winners are announced Sunday afternoon at the conclusion of the Awards Barbecue (around 1:00 pm). Film titles will be listed on our website, sent out in our E-NEWS, and posted on Facebook and Twitter. Other encore screenings will also be announced Sunday afternoon.

Q: WHERE CAN I BUY FESTIVAL MERCHANDISE?
A: All of our cool Full Frame merch can be purchased at Festival Headquarters (Durham Convention Center, 301 W. Morgan Street).

Hours of operation are:
Thursday, April 2:  9:00 am – 8:00 pm
Friday, April 3:  9:00 am – 8:00 pm
Saturday, April 4:  9:00 am – 8:00 pm
Sunday, April 5:  9:00 am – 8:00 pm

Q: CAN I RECORD AUDIO OR VIDEO IN THE THEATERS?
A: The recording of any audio or video is strictly prohibited in all theaters of the Full Frame Documentary Film Festival without prior authorization. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the festival without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution.

Q: WHAT DOES ‘LAST MINUTE LINE ONLY’ MEAN?
A: Last Minute Line only means all tickets for a film have been distributed, but it doesn’t necessarily mean it’s sold out. Once seating for ticket holders has concluded, we’ll fill unclaimed seats from the Last Minute Line.

Q: HOW DOES THE LAST MINUTE LINE WORK?
A: Ticket holders may decide to see another film, which can sometimes free up seats at the last minute. Always try the Last Minute Line at the screening venue! Last Minute Line seats are only available to passholders and attendees with ticket vouchers. Seating is first come, first served (space permitting). Single tickets will no longer be sold in the Last Minute Line.

Q: ARE THERE FREE EVENTS AT THE FESTIVAL?
A: Yes! There are free events on Friday, Saturday, and Sunday. Most free events (with the exception of the Closing Night Film) do not require a ticket. Free tickets for the Closing Night Film are available online (starting March 26 at 11:00 am) and in the Box Office @ Festival Headquarters until sold out or 2-hours prior to show time. 

FRIDAY FREE EVENTS: Speakeasy conversations (The Durham Hotel), film screening (Motorco Music Hall)

SATURDAY FREE EVENTS: Speakeasy conversations (The Durham Hotel), outdoor film screening (Durham Central Park)

SUNDAY FREE EVENTS: School of Doc presentation + film screening, Closing Night Film (Fletcher Hall, Carolina Theatre)