Q: WHEN DO PASSES AND TICKETS GO ON SALE?
A: Passes go on sale January 15, 2025 at 11:00 a.m. Single Tickets go on sale March 27, 2025 at 11:00 a.m.

All purchases must be made through the Duke University Box Office online, by phone, or in person.

Duke University Box Office
Online: https://tickets.duke.edu/fullframe/Online/default.asp
Phone: (919) 684-4444
Email: tickets@duke.edu
Address: Bryan University Center, 125 Science Dr, Durham, NC 27710

Q: WHAT ARE THE FESTIVAL BOX OFFICE HOURS AND WHERE DO I PICK-UP TICKETS AND PASSES?
A: The Festival Box Office is located inside of Festival Headquarters at the Durham Convention Center. Hours for Pass Pick-Up and the Festival Box Office will be posted in March 2025 ahead of the festival.

Q: WHAT IS THE DIFFERENCE BETWEEN A PASS AND A SINGLE TICKET?
A: A pass is a badge worn on a lanyard around your neck. Each pass type has a specific number of tickets attached to it with an associated barcode for scanning at each venue. Passholders are able to reserve tickets ahead of single ticket sales (excludes the Last Minute Line Pass). Passholders must have a ticket to queue in the theater seating lines or to attend the Opening Night Party and Awards Barbecue. If a passholder does not have a ticket to a film, they can use the Last Minute Line at the venue. Seating in the Last Minute Line is first come, first served (space permitting).

Passes are non-transferable. Tickets reserved with a pass cannot be shared between multiple attendees.

A single ticket (not attached to a pass or ticket package) is assigned to one (1) screening. Single tickets are available for purchase starting March 27. All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. Once seating has concluded, tickets are no longer valid.

Q: I HAVE A PASS. WHEN CAN I RESERVE TICKETS?
A: VIP, Premiere, Signature, and Essential passholders can reserve tickets prior to single ticket sales. Last Minute Line Passes do not have access to advance tickets.

VIP Pass ticket reservations begin March 17
Premiere Pass ticket reservations begin March 19
Signature Pass ticket reservations begin March 20
Essential Pass ticket reservations begin March 25

Q: HOW DO I RESERVE TICKETS WITH MY PASS?
A: Instructions on how to reserve tickets for passholders will be sent out the day before your ticket reservation window opens. The email will include your pass type and detailed instructions on how to reserve tickets in advance. This email will come from tickets@duke.edu. 

Q: WHAT IS A TICKET VOUCHER AND HOW DO I USE IT? 
A: One voucher is good for one ticket to any 2025 festival film screening, based on availability. A voucher is not a ticket and will not provide admittance to films through the Blue or Green Lines; the voucher must be redeemed for a ticket. 

Vouchers must be redeemed in person at the onsite Festival Box Office or in the Last Minute Line at the screening venue. 

Vouchers cannot be used to redeem tickets to the Opening Night Party or Awards Barbecue.

Q: CAN A PASSHOLDER GET TICKETS TO ANYTHING AND EVERYTHING?

A: Having a pass gives you the best chance to get the tickets you want, but nothing is guaranteed. The Opening Night Film and the Awards Barbecue sell out quickly, and many films will move to ‘Last Minute Line Only’ prior to single tickets going on sale to the public on March 27. Your ticket reservation window is determined by your pass type.

VIP chooses first, then Premiere, then Signature, and then Essential passholders. As each pass type jumps into the reservation pool, tickets will be harder to come by and many films will be ‘Last Minute Line Only.’

Passholders without a ticket may use the Last Minute Line to access films. Last Minute Line seating is first come, first served (space permitting).

Last Minute Line Pass buyers cannot reserve tickets to films. This pass is only valid in the Last Minute Line. Seating is first come, first served (space permitting).

Q: I HAVE A PASS. CAN I RESERVE MORE THAN ONE TICKET TO A FILM OR EVENT?
A: Each pass is limited to one (1) ticket per film or event. You may purchase additional film tickets when single tickets go on sale to the public on March 27. Getting tickets to the same film is not guaranteed. Events sell out quickly and many films will be ‘Last Minute Line Only’ by March 27.

Q: HOW DOES THE LAST MINUTE LINE PASS WORK?
A: The Last Minute Line Pass provides entry for one (1) person to any film screening via the Last Minute Line (space permitting). Seating is first come, first served and not guaranteed. The Last Minute Line Pass does not provide access to the Opening Night Party or Awards Barbecue.

Q: WHEN DOES THE SCHEDULE COME OUT?
A: The film lineup with brief film descriptions will be announced in mid-March..

Q: WHEN DOES THE SCHEDULE COME OUT? WHAT IS PRIORITY SEATING? WHAT IS THE DIFFERENCE BETWEEN THE BLUE LINE AND THE GREEN LINE?

A: Each screening venue has three seating lines, a Green Line, a Blue Line, and a Last Minute Line. The Green Line is seated before the Blue Line. VIP and Premiere passholders, and Green Line single ticketholders, queue in the Green Line. Essential and Signature passholders, and Blue Line single ticket holders, queue in the Blue Line.

Q: WHAT IS YOUR SEATING POLICY FOR SCREENING VENUES?
A: All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. 

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-10 minutes prior to show time. Last Minute Line seats are first come, first served (space permitting).

Seat saving is not permitted.

There is no late seating. Once seating has concluded, tickets are no longer valid.

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles.

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater.

Q: HOW DO I GET MY PASS? CAN I SHARE IT?
A: Passes and reserved tickets can only be picked up April 3–6, 2025 at Festival Headquarters (Durham Convention Center, 301 W. Morgan Street). A photo ID is required to pick up your pass. Passes are assigned to individuals and cannot be shared or transferred. 

Q: CAN I GET A REFUND ON MY PASS OR TICKET PURCHASE?
A: All sales are final. Unfortunately, we are not able to offer refunds.

Q: HOW MUCH ARE SINGLE TICKETS?
A: Blue Line tickets are $15 each (includes NC sales tax). Green Line tickers are $25 each (includes NC sales tax).

Students, educators, Duke faculty & staff, military, fire & police personnel, and seniors (65+) can purchase Blue Line film tickets for $13 each. 

The following events are free and DO NOT require a ticket: Speakeasy conversations, Durham Central Park film screenings

The following event is free, but DOES requires a ticket: Closing Night Film

Q: IS THERE A LIMIT TO THE NUMBER OF SINGLE TICKETS I CAN PURCHASE?
A: There is a limit of 8 tickets per film. For parties of 10 or more, consider purchasing group tickets. Group tickets are sold in packs of 10 Blue Line single tickets and cost $100 per pack. Availability varies by film and venue. Group tickets are not available for the Opening Night Film. 

Q: WHERE DOES THE FESTIVAL TAKE PLACE?
A: Events take place at the following downtown Durham venues: The Carolina Theatre, Durham Armory, Durham Convention Center, Durham Hotel, and Durham Central Park.

Festival Headquarters (Pass Pick Up + Info, Festival Box Office + Will Call, Merch Shop) is located at 301 W. Morgan Street, inside the Durham Convention Center.

Q: WHAT IS YOUR SEATING POLICY FOR SCREENING VENUES?
A: All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time. 

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-10 minutes prior to show time. Last Minute Line seats are first come, first served (space permitting).

Seat saving is not permitted.

There is no late seating. Once seating has concluded, tickets are no longer valid.

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles.

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater.

Q: WHEN DO YOU ANNOUNCE THE SUNDAY ENCORE SCREENINGS?
A: Award winners are announced Sunday afternoon at the conclusion of the Awards Barbecue. Film titles will be listed on our website, sent out in the Full Frame Newsletter (sign up here), and posted on Facebook, Instagram, and X.  Other encore screenings will also be announced Sunday afternoon.

Q: ARE THERE FREE EVENTS AT THE FESTIVAL?
A: Yes! There are free events all weekend during the festival. More information free panels and screenings will be shared in March 2025.

Q: WHERE CAN I BUY FESTIVAL MERCHANDISE?
A: All Full Frame merch can be purchased at the Merch Shop in Festival Headquarters (Durham Convention Center, 301 W. Morgan Street).

Q: CAN I RECORD AUDIO OR VIDEO IN THE THEATERS?
A: The recording of any audio or video is strictly prohibited in all theaters of the Full Frame Documentary Film Festival without prior authorization. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the festival without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution.

Q: WHAT KIND OF SECURITY SYSTEM IS IN PLACE?
New in 2025, guests will be asked to walk through an Evolv Scanning System ahead of entering the Durham Convention Center and Carolina Theatre. The Evolv Scanning System is a touchless, non-invasive scanner designed to detect suspicious items while allowing for a smooth and efficient entry experience. If you’ve attended a show at the Carolina Theatre recently, you may be familiar with this technology.

To help with the flow of foot traffic, Evolv scanners will be positioned outside of Festival Headquarters at the Durham Convention Center and in front of the Carolina Theatre. Once inside either main entrance, guests may move freely between the box office, pass registration, cinemas, and seating lines without needing to be scanned multiple times. If an attendee exits the Carolina Theatre or Durham Convention Center, they will need to walk through the Evolv Scanning System again at the time of reentry.

Q: CAN I BRING A METAL WATER BOTTLE, UMBRELLA, OR LAPTOP?
Yes, but please note that items like metal water bottles, umbrellas, eyeglass cases, laptops, and binders are likely to trigger the Evolve Scanning System. We recommend removing these items into trays before passing through the scanners. A designated table will be available for easier item handling. Water bottles must be emptied before entry. Please note that the Carolina Theatre does not allow any outside alcohol, beverages, or food.

Q: ARE BACKPACKS ALLOWED?
Yes, backpacks and tote bags are permitted to accommodate guests staying on-site throughout the day. However, all bags are subject to search.

Q: WHAT IF I HAVE A PACEMAKER, USE A WHEELCHAIR, OR A WALKER?
Guests with medical devices or mobility aids are welcome. Please follow your doctor’s recommendations. If you prefer not to pass through the security scanner, a manual search can be provided instead.

Q: WHAT ITEMS ARE PROHIBITED?
Prohibited items include:

• Firearms or weapons of any kind
• Professional photography/videography equipment (unless pre-approved)

Please leave these items at home or in your vehicle.

Your safety and comfort are our top priorities. Thank you for helping us create a secure and welcoming environment for all.

Q: WHAT DOES ‘LAST MINUTE LINE ONLY’ MEAN?
A: Last Minute Line only means all tickets for a film have been distributed, but it doesn’t necessarily mean it’s sold out. Once seating for ticket holders has concluded, we’ll fill unclaimed seats from the Last Minute Line.

Q: HOW DOES THE LAST MINUTE LINE WORK?
A: Ticket holders may decide to see another film, which can sometimes free up seats at the last minute. Always try the Last Minute Line at the screening venue! Last Minute Line seats are only available to passholders and attendees with vouchers. Cash and credit card payments are not accepted. Seating is first come, first served (space permitting). Single tickets are no longer sold in the Last Minute Line.