FAQ

    GENERAL FAQ

    WHEN IS THE FESTIVAL?
    The 24th Annual Full Frame Documentary Film Festival begins at Noon (ET) on June 2 and runs through 11:59 PM (ET) on June 6.

    WILL THE FESTIVAL HAVE ANY IN-PERSON EVENTS OR PROGRAMMING?
    No. For the safety of our guests amid the ongoing COVID-19 pandemic, the 2021 festival will be held entirely online.

    WHEN WILL THE FILM LINE-UP BE ANNOUNCED?
    Films will be announced in early May.

    HOW DO I BUY A PASS?

    Passes are on sale now! Learn more about a Festival Pass and How To Purchase by visiting the Passes + Tickets page.

    WHEN DO TICKETS GO ON SALE?
    Single Tickets for both feature and short films go on sale May 18 at 11 AM (ET).

    I LOVE FULL FRAME! HOW CAN I SUPPORT YOUR MISSION?

    In addition to attending this year’s virtual event, become an official Fan of Full Frame by establishing a monthly gift of just $10 (or more!).

    WHO SHOULD I CONTACT IF MY QUESTION IS NOT ANSWERED BELOW?
    For pass and ticket questions, please contact the Duke University Box Office at tickets@duke.edu.

    For general festival questions, please contact Full Frame at info@fullframefest.org.

    FESTIVAL ACCESS FAQ

    WHEN CAN I WATCH FILMS?
    Passholders and ticket purchasers can begin streaming films at Noon (ET) on June 2, 2021. Streaming will end at 11:59 PM (ET) on June 6, 2021, at which time all films will immediately become unavailable, whether to start or finish watching.

    Films will be available for the duration of the festival unless the view cap is reached (each film has a specific number of views available).

    HOW LONG DO I HAVE TO WATCH A FILM?
    All passholders and ticket purchasers have 24 hours to watch a film after clicking “play” or until 11:59 PM (ET) on June 6, 2021. A film cannot be restarted in the 24-hour window once it has been viewed in its entirety.

    I PURCHASED A FESTIVAL PASS OR FIRST TEAM FESTIVAL PACKAGE. DO I NEED TO RESERVE TICKETS?
    No. Festival Passholders and First Team Festival Package purchasers are not required to reserve a ticket to films and events.

    I PURCHASED A FESTIVAL PASS. AM I GUARANTEED ACCESS TO EVERY FILM?
    Festival Passholders have access to each film until the maximum number of views are reached, which varies for each film. Only First Team Festival Package purchasers are guaranteed access to every film.

    To learn more about joining First Team, visit fullframefest.org/support/first-team.

    AFTER WATCHING A FILM, CAN I RESTART IT?
    No. Both passholders and ticket purchasers are able to watch a film once. A new ticket will need to be purchased in order to view a film a second time.

    HOW LONG DO I HAVE TO REDEEM A TICKET AFTER PURCHASE?
    Single Tickets may be redeemed at any point during the festival. Keep in mind that all films will immediately become unavailable, whether to start or finish watching, on June 6, 2021, at 11:59 PM (ET).

    CAN TICKETS SELL OUT TO FILMS?
    Yes. Like the in-person festival, there are a limited number of tickets available for each film.

    WILL THERE BE A LAST MINUTE LINE?
    No. The Last Minute Line will not be available at the 2021 Full Frame Documentary Film Festival.

    WILL FILMS BE GEOBLOCKED?
    Some films will only be available to U.S. based audience members. A complete list of geoblocked films will be posted in May.

    HOW DO I ACCESS FILMMAKER Q&As AND PANELS?
    All Filmmaker Q&As and panels are free to access. Festival Passholders and First Team Festival Package purchasers have immediate access to Filmmaker Q&As and panels when the festival begins at Noon on June 2, 2021. Single Ticketpurchasers and general attendees will first need to register for a free Filmmaker Q&A and Panel Pass through the Duke University Box Office.

    DO I NEED ZOOM TO WATCH FILMMAKER Q&As AND PANELS?
    No. All Filmmaker Q&As and panels will be streamed through the virtual festival platform.

    Festival Passholders and First Team Festival Package purchasers have immediate access to Filmmaker Q&As and panels when the festival begins at Noon on June 6, 2021. Single Ticket purchasers and general attendees will first need to register for a free Filmmaker Q&A and Panel Pass through the Duke University Box Office.

    TECHNICAL FAQ

    HOW DO I STREAM FILMS ON MY TV?
    There are several ways to enjoy programming on your television.

    Download or add the Full Frame app on Apple TV (Gen4 and above) or Roku (software version 9.2 and above; not compatible with Roku Ultra).

    Cast from a computer or Android device to a Chromecast device, using the Chrome browser.

    Airplay from an Apple device to an Apple TV Gen2+ or any Smart TV with the AirPlay badge.

    Connect an HDMI cable from a computer to your TV.

    WHAT ARE THE SYSTEM REQUIREMENTS FOR WATCHING ON A COMPUTER, TABLET, OR PHONE?
    You can watch content on PCs running Windows 7+ and on Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

    Windows Requirements
    Windows 7, Windows 8.1, or Windows 10
    Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

    Mac Requirements
    Mac OSX 10.12 or later
    Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

    iPhone/iPad Requirements
    You can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device.

    WHY DO I SEE A BLACK SCREEN IF I AM WATCHING CONTENT WITH AIRPLAY ON MY TV?
    Ensure that “Screen Mirroring” is turned off in your device settings, then start AirPlay by selecting the AirPlay button at the bottom right of the player.