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A CDS Program
dedicated to the theatrical exhibition of nonfiction cinema

FAQ

    Full Frame remains committed to the safety of our audiences, filmmakers, volunteers, and staff. Due to  the ongoing COVID-19 pandemic, the 2022 festival will be held entirely online.

    GENERAL FAQ

    WHEN IS THE FESTIVAL?
    The 25th annual Full Frame Documentary Film Festival will take place virtually and begins at 12 PM (ET) April 7, 2022 and runs through 11:59 PM (ET) April 10, 2022.

    WILL THE FESTIVAL HAVE ANY IN-PERSON EVENTS OR PROGRAMMING?
    No. For the safety of our audiences, filmmakers, volunteers, and staff amid the ongoing COVID-19 pandemic, the 2022 festival will be held entirely online.

    Full Frame remains hopeful about the possibility of several in-person screenings in downtown Durham during Summer 2022.

    WILL THERE BE ADDITIONAL PROGRAMMING BESIDES FILM SCREENINGS?
    At this time, Full Frame is planning a dynamic event to include Filmmaker Q&As along with the film screenings.

    In addition, we are encouraging audiences to safely gather in small groups to host Full Frame viewing parties at home.

    HOW DO I BUY A PASS?
    Festival Passes are on sale now! To learn more and Passes + Tickets page.

    WHEN DO TICKETS GO ON SALE?
    Single Tickets for both feature and short films go on sale March 29 at 11 AM (ET). More details regarding ticket access and pricing can be found on the Passes + Tickets page.

    I LOVE FULL FRAME! HOW CAN I SUPPORT YOUR MISSION?
    In addition to purchasing a pass or tickets to year’s virtual event, make a gift of any size to support all Full Frame does year-round.

    WHO SHOULD I CONTACT IF MY QUESTION IF I HAVE ADDITIONAL QUESTIONS?
    Please contact Full Frame at info@fullframefest.org.

    FESTIVAL ACCESS FAQ

    HOW CAN I WATCH FILMS?

    Films can be streamed in a variety of ways from your television, computer, or mobile device. Please refer to the below Techinical FAQ or the How to Festival page for more information.

    WHEN CAN I WATCH FILMS?
    Passholders and ticket purchasers can begin streaming films at 12 PM (ET) on April 7, 2022. Streaming will end at 11:59 PM (ET) on April 10, 2022, at which time all films will immediately become unavailable, to either start or finish watching.

    Films will be available for the duration of the festival, or until they reach capacity.

    HOW LONG DO I HAVE TO WATCH A FILM?
    Films are available to watch for 24 hours after clicking “play” or until 11:59 PM (ET) on April 10, 2022. A film cannot be restarted in the 24-hour window once it has been viewed in its entirety.

    I PURCHASED A FESTIVAL PASS OR FIRST TEAM FESTIVAL PACKAGE. DO I NEED TO RESERVE TICKETS?
    No. Festival Passholders and First Team Festival Package purchasers are not required to reserve a ticket to films and events.

    I PURCHASED A FESTIVAL PASS. AM I GUARANTEED ACCESS TO EVERY FILM?
    A Festival Pass does not guarantee access to all films, though, Full Frame anticipates that most pass holders will be able to watch the vast majority of films during the four day event.

    A Single Ticket guarantees access to one (1) film.

    First Team Festival Pacakge purchasers based in the U.S. are guaranteed access to every film in the festival during the four day event.

    AFTER WATCHING A FILM, CAN I RESTART IT?
    No. A new ticket will need to be purchased in order to view a film a second time.

    HOW LONG DO I HAVE TO REDEEM A TICKET AFTER PURCHASE?
    Single Tickets may be redeemed at any point during the festival. All films will immediately become unavailable, to either start or finish watching, on April 10, 2022, at 11:59 PM (ET).

    CAN TICKETS SELL OUT TO FILMS?
    Yes. Like the in-person festival, there are a limited number of tickets available for each film. Some films may reach capacity before the end of the of the festival.

    WILL THERE BE A LAST MINUTE LINE?
    No. The Last Minute Line will not be available at the 2022 Full Frame Documentary Film Festival.

    WILL FILMS BE GEOBLOCKED?
    Some films will only be available to U.S. based audience members. A complete list of geoblocked films is available here.

    WILL FILMS HAVE CLOSED CAPTIONING?
    Full Frame strives to make our event as accessible as possible. We anticipate most films will have either closed captioning or subtitles. A complete list of films with closed captioning can be found here.

    TECHINICAL FAQ

    HOW DO I STREAM FILMS ON MY TV?
    There are several ways to enjoy programming on your television.

    Download or add the Full Frame app on Apple TV (Gen4 and above) or Roku (software version 9.2 and above; not compatible with Roku Ultra).

    Cast from a computer or Android device to a Chromecast device, using the Chrome browser.

    Airplay from an Apple device to an Apple TV Gen2+ with the AirPlay badge.

    Connect an HDMI cable from a computer to your TV.

    WHAT ARE THE SYSTEM REQUIREMENTS FOR WATCHING ON A COMPUTER, TABLET, OR PHONE?
    You can watch content on PCs running Windows 7+ and on Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

    Windows Requirements
    Windows 7, Windows 8.1, or Windows 10
    Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

    Mac Requirements
    Mac OSX 10.12 or later
    Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

    iPhone/iPad Requirements
    You can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device.

    WHY DO I SEE A BLACK SCREEN IF I AM WATCHING CONTENT WITH AIRPLAY ON MY TV?
    Ensure that “Screen Mirroring” is turned off in your device settings, then start AirPlay by selecting the AirPlay button at the bottom right of the player.