Life in the corridors, suites, dining rooms, and surrounding of an old-world, luxury hotel in Normandy. Rich, famous, and bourgeois guests are pampered by impeccable service from, on the surface, an ever-diplomatic and courteous staff. Behind the scenes are hard work, devotion to detail, hierarchy, staff complaints, union management meetings, co-operation and conflict, abundant stress, and real people. A subtly revealing and elegantly made film.