Artist Services Coordinator
    Full Frame Documentary Film Festival

    The Full Frame Documentary Film Festival, a program of the Center for Documentary Studies at Duke University (CDS), is accepting applications for a seasonal, paid artist services coordinator position that will begin in mid-February 2020 and end in mid-April 2020. The coordinator will be responsible for communication, travel, and event logistics for approximately 200 visiting filmmakers, related artists, and industry attending the Full Frame Documentary Film Festival. The coordinator will be based at the Full Frame offices in Durham, North Carolina, for the duration of the position. The 23rd annual festival takes place Thursday, April 2, through Sunday, April 5, 2020.

    Qualified applicants should be exceptionally organized, pay careful attention to detail, demonstrate strong written and verbal communication skills, and have strong customer service skills. A commitment to dependability, work ethic, and confidentiality are essential. Successful candidates should have a background in any or all of the following: film festivals, travel coordination, event planning, and logistics. The artist services coordinator is an hourly seasonal position with hours increasing in the month and lead-up to the festival. The coordinator must also be available to work the entire week of the festival, Monday, March 30 through Sunday, April 5 including nights and weekends.

    Hourly Rate: $15
    Approximate 9 week total: $4500

    Timeframe and Commitment: 
    February 17 – March 8, 2020: 15-20 hours per week
    March 9 – March 29, 2020: 40 hours per week
    March 30 – April 5, 2020: 40+ hours per week; additional hours required during the festival, including nights and weekends
    April 6 – 19, 2020: 10 hours per week

    Areas of responsibility include:
    Work with Artistic Director, Production Co-Director, and Festival Director to book and coordinate travel, hotel accommodations, and transportation for filmmakers, jurors, panelists, and other VIP guests.

    Monitor attrition and required occupancy for each host hotel and submit room lists by designated deadline.

    Adhere to strict, pre-determined budget, and communicate status of budget throughout the festival to the Production Co-Director (hotel and transportation), Artistic Director (filmmaker, juror, and VIP guest travel), and Festival Director (panelists travel).

    Communicate hotel and travel information to attending filmmakers and VIP guests and maintain travel and lodging database.

    Communicate with relevant staff members regarding status of travel arrangements and be readily available to meet with staff if needed.

    Work with the Transportation Coordinator to coordinate drop-offs and pick-ups at the airport, hotels, and other festival venues, as well as provide necessary information regarding hotel stay.

    Immediately notify all parties regarding flight, hotel, and transportation cancellations or changes.

    Turn in weekly status reports and attend weekly staff meetings as needed.

    Follow predetermined deadline schedule and adhere to due dates.

    Provide wrap up and completion materials, including detailed budget breakdown and outstanding invoices or payments.

    Handle guest requests as they come in in a timely manner.

    Act as an ambassador for Full Frame at all times.

    Communicate with guests in a friendly and professional manner.

    Assist with other festival projects as needed.

    Preferred Qualities

    • Maintain a calm presence in dynamic, fast-paced, request-heavy environment
    • Have the capacity to prioritize and delegate responsibilities as needed
    • Knowledge of the downtown Durham and Raleigh-Durham International Airport area
    • Knowledge of Airtable and travel websites (Kayak, Hipmunk,, etc.)

    The Full Frame Documentary Film Festival is an annual international event dedicated to the theatrical exhibition of nonfiction cinema, welcoming filmmakers and film lovers from around the world to historic downtown Durham, North Carolina, for a four-day, morning-to-midnight array of nearly 100 films and discussions. Set within a few city blocks, the intimate festival landscape fosters community and conversation among filmmakers, film professionals, and the public. Full Frame is a program of the Center for Documentary Studies at Duke University (CDS). The coordinator will be supervised by Full Frame’s Artistic Director and Production Co-Director.

    CDS and Duke University are Affirmative Action/Equal Opportunity Employers committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender-identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. CDS and Duke aspire to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourish. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

    Please send a cover letter, a resume, and two references to Please send all materials as electronic files with “Full Frame Artist Services Coordinator – (Applicant’s Name)” in the email subject line. Applications will be reviewed on a rolling basis.