Passes + Tickets

    How to Purchase

    The Duke University Box Office manages all pass and ticket sales. Please see ‘Box Office Hours + Locations’ for additional information.

    All pass and ticket sales are final. See ‘Pass + Ticket Policies’ for additional information.

     

    Festival Passes

    ON SALE: February 11, 2020 at 11:00 am
    Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

    Fanatic Pass $325On Sale Feb. 11

    PASS IS NON-REFUNDABLE
    • 15 tickets to film screenings or special events
    • Limit one (1) ticket per passholder per film or event
    • Early access to ticket reservations starting March 18th at 11:00 am
    • Free entry to films via the Last Minute Line (space permitting)
    • One 2020 Full Frame tote bag

     

    Flex Pass $210On Sale Feb. 11

    PASS IS NON-REFUNDABLE
    • 10 tickets to film screenings or special events
    • Limit one (1) ticket per passholder per film or event
    • Early access to ticket reservations starting March 20th at 11:00 am
    • Free entry to films via the Last Minute Line (space permitting)
    • One 2020 Full Frame tote bag

     

    Fun Pass $100On Sale Feb. 11

    PASS IS NON-REFUNDABLE
    • 5 tickets to film screenings (with ticket)
    • Limit one (1) ticket per passholder per film
    • Early access to ticket reservations starting March 24th at 11:00 am
    • Free entry to films via the Last Minute Line (space permitting)
    • Excludes all special events

     

    Rush Pass $30On Sale Feb. 11

    ONLY VALID IN THE LAST MINUTE LINE
    PASS IS NON-REFUNDABLE
    • Entry to film screenings via the Last Minute Line (space permitting)
    • Limit one (1) entry per passholder per film
    • Seating is first come, first served
    • Entry is not guaranteed
    • Excludes all special events

     

    Ticket Packages

    ON SALE: February 11, 2020 at 11:00 am
    Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

    6-Pack $100On Sale Feb. 11

    TICKET PACKAGE IS NON-REFUNDABLE
    • 6 tickets to film screenings
    • Tickets can be used for one or more films
    • Early access to ticket reservations starting March 25th at 11:00 am
    • Ticket Packages do not include Last Minute Line access
    • Excludes all special events

     

    4-Pack $45On Sale Feb. 11

    ONLY VALID ON THURSDAY, APRIL 2 AND SUNDAY, APRIL 5
    TICKET PACKAGE IS NON-REFUNDABLE
    • 4 tickets to film screenings on Thursday and/or Sunday before 7:00 pm
    • Tickets can be used for one or more films
    • Ticket reservations start March 26 at 11:00 am
    • Ticket Packages do not include Last Minute Line access
    • Excludes all special events and films between 7:00 pm and midnight

     

    Filmmaker Alumni + Festival Staff

    Are you a Full Frame filmmaker alum or festival programmer/representative and plan to attend this year’s festival? 
    The Makers Pass is available to festival programmers/representatives and Full Frame filmmaker alumni (must be credited in one of the following roles: director, producer, cinematographer, editor). Quantities are limited. Application required. Application opens February 3. 
    Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

    Makers Pass $200Application Required

    APPLICATION REQUIRED
    PASS IS NON-REFUNDABLE
    • 10 tickets to film screenings
    • Limit one (1) ticket per passholder per film
    • Ticketless entry for one (1) to the Opening Night Party and Awards Barbecue
    • Entry for one (1) to the Filmmaker Party and Saturday Night Bash
    • Early access to ticket reservations starting March 20th at 11:00 am
    • Free entry to films via the Last Minute Line (space permitting)
    • One 2020 Full Frame tote bag

    Single Tickets

    ON SALE: March 26, 2020 at 11:00 am
    Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

    Film Ticket $16On Sale Mar. 26

    TICKETS ARE NON-REFUNDABLE

    $14 – for Students, Educators, Duke ID faculty & staff, Fire & Police Personnel, Military, Seniors 65+ (a valid ID is required at pickup)

    Limit 8-tickets per film.

    Group Tickets $100On Sale Mar. 26

    TICKETS ARE NON-REFUNDABLE
    • Sold in packs of 10 only
    • Two pack limit (20 tickets)
    • Each group ticket pack must be used for the same film
    • Quantities and availability are limited
    • Excludes Opening Night Film and all special events

    For more information on group tickets, please contact Lani Simeona.

     

    Box Office Hours + Locations

    BUY ONLINE

    Visit store.fullframefest.org starting at 11:00 am on February 11 to purchase passes and ticket packages online.

    Single ticket sales will go on sale to the public at 11:00 am on March 26. Online ticket sales end two hours before each film screening.

    • Passes + Ticket Packages available for purchase online February 11 at 11:00 am until sold out.
    • Single Tickets available for purchase online March 26 at 11:00 am until sold out or two hours before show time.

     

    BUY OVER THE PHONE

    Call the Duke University Box Office at (919) 684-4444, open Tuesday – Friday from 11:00 am – 6:00 pm.

    • Passes + Ticket Packages available for purchase by phone February 11 at 11:00 am until sold out.
    • Single Tickets available for purchase by phone March 26 at 11:00 am through March 31.

     

    BUY IN PERSON

    At the Duke University Box Office @ Bryan University Center (Duke West Campus), 125 Science Drive, Upper Level Room 104, Durham, NC 27708, Tuesday – Friday, 11:00 am – 6:00 pm.

    • Passes + Ticket Packages available for purchase in person February 11 at 11:00 am until sold out.
    • Single Tickets available for purchase in person March 26 at 11:00 am through March 31.

    At the Festival Box Office @ Festival Headquarters (Durham Convention Center), 301 West Morgan Street, Durham, NC 27701, Wednesday, April 1, 4:00 pm – 7:00 pm and Thursday, April 2 – Sunday, April 5, 9:00 am – 8:00 pm.

    • Single Tickets and Rush Passes available for purchase in person April 1 – April 5.
    • Rush Pass quantities are limited (first come, first served).

     

    WHERE TO PICK UP YOUR PASS + TICKETS

    Visit Festival Headquarters (Durham Convention Center), 301 West Morgan Street, to pick up passes, reserved tickets, or Will Call tickets, Wednesday, April 1, 4:00 pm – 7:00 pm and Thursday, April 2 – Sunday, April 5, 9:00 am – 8:00 pm. A valid ID is required to pick up passes and tickets.

    Pass + Ticket Policies

    PASSHOLDERS
    You must wear your festival pass to receive festival pass benefits. Reserving your tickets in advance is strongly encouraged. Your festival pass is not a ticket and does not guarantee you admittance to films. If you have a ticket, we strongly encourage you to arrive 30 minutes before show time to ensure a seat. Unclaimed seats will be filled by the Last Minute Line 5-10 minutes before show time. Once seating has concluded, your ticket no longer guarantees you a seat. Late seating is not permitted. A festival pass is nontransferable and cannot be shared.

    PASSES + TICKET PACKAGES: HOW TO RESERVE TICKETS
    If you purchased a pass or ticket package, you are able to reserve tickets in advance when your ticket reservation window opens. You will need your login name (email address provided at purchase) and password in order to access your account and reserve tickets. If you have any trouble logging into your account, please call the Duke University Box Office at (919) 684-4444, Tuesday – Friday, 11:00 am – 6:00 pm. Be sure to test your login information before your ticket reservation window opens. 

    SINGLE TICKETS
    Tickets are first come, first served. There is an 8-ticket purchase limit per film. Online ticket sales end two hours before the screening. Tickets can be purchased online, by phone, and in person at the Duke University Box Office or during the festival in Festival Headquarters (see restrictions under ‘Box Office Hours + Locations’). 

    REFUNDS
    All sales are final. There are no refunds or exchanges on pass, ticket package, or single ticket purchases. Passes cannot be shared. Limit one ticket per passholder per film or event.

    SEATING POLICY + LATE ARRIVALS
    Seating begins 30-minutes before show time and concludes at show time. Please arrive early! Once seating has concluded, your ticket no longer guarantees you a seat. Late seating is not permitted. 

    Full Frame reserves the right to fill unclaimed seats from the Last Minute Line 5-10 minutes prior to show time. Seat saving is not allowed. Refunds will not be applied to unclaimed/unused tickets.

    LAST MINUTE LINE ONLY: WHAT DOES IT MEAN
    When all tickets have been distributed for a screening, a film is marked “Last Minute Line Only.” However, there is still a chance to get a seat. Passholders without a ticket to a film may line up in the Last Minute Line 1-hour prior to show time. The venue will fill unclaimed seats from the Last Minute Line 5-10 minutes prior to show time. Seating is first come, first served (space permitting).

     

    Questions? Check out the Box Office FAQ.