Passes + Tickets

Thank you for your interest in attending the 23rd annual Full Frame Documentary Film Festival. On March 11, organizers officially announced the cancellation of the 2020 edition. To read the complete statement and find the most up to date information, please visit fullframefest.org/covid19.

Passes and Ticket Packages to the 24th annual Full Frame Documentary Film Festival will go on sale in February 2021.

How to Purchase

The Duke University Box Office manages all pass and ticket sales. Please see ‘Box Office Hours + Locations’ for additional information.

Passes, ticket packages, and single tickets cannot be purchased or processed at the Full Frame offices. Please direct all purchasing questions to the Duke University Box Office at (919) 684-4444.

All pass and ticket sales are final. See ‘Pass + Ticket Policies’ for additional information.

Festival Passes

Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

Ticket Packages

Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

Filmmaker Alumni + Festival Staff

Are you a Full Frame filmmaker alum or festival programmer/representative and plan to attend this year’s festival? 

The Makers Pass is available to festival programmers/representatives and Full Frame filmmaker alumni (must be credited in one of the following roles: director, producer, cinematographer, editor). Quantities are limited. Application required. Applications are now open and will close on March 13, 2020 at 11:59 pm when all remaining passes and ticket packages go off sale.

Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

Single Tickets

Please read the ‘Pass + Ticket Policies’ prior to purchase. NO REFUNDS. All sales are final.

Box Office Hours + Locations

BUY ONLINE

Visit store.fullframefest.org starting at 11:00 am on February 11 to purchase passes and ticket packages online.

Single ticket sales will go on sale to the public at 11:00 am on March 26. Online ticket sales end two hours before each film screening.

• Passes + Ticket Packages available for purchase online February 11 at 11:00 am until sold out.
• Single Tickets available for purchase online March 26 at 11:00 am until sold out or two hours before show time.

BUY OVER THE PHONE

Call the Duke University Box Office at (919) 684-4444, open Tuesday – Friday from 11:00 am – 6:00 pm.

• Passes + Ticket Packages available for purchase by phone February 11 at 11:00 am until sold out.
• Single Tickets available for purchase by phone March 26 at 11:00 am through March 31.

BUY IN PERSON

At the Duke University Box Office @ Bryan University Center (Duke West Campus), 125 Science Drive, Upper Level Room 104, Durham, NC 27708, Tuesday – Friday, 11:00 am – 6:00 pm.

• Passes + Ticket Packages available for purchase in person February 11 at 11:00 am until sold out.
• Single Tickets available for purchase in person March 26 at 11:00 am through March 31.

At the Festival Box Office @ Festival Headquarters (Durham Convention Center), 301 West Morgan Street, Durham, NC 27701, Wednesday, April 1, 4:00 pm – 7:00 pm and Thursday, April 2 – Sunday, April 5, 9:00 am – 8:00 pm.

• Single Tickets and Rush Passes available for purchase in person April 1 – April 5.
• Rush Pass quantities are limited (first come, first served).

WHERE TO PICK UP YOUR PASS + TICKETS

Visit Festival Headquarters (Durham Convention Center), 301 West Morgan Street, to pick up passes, reserved tickets, or Will Call tickets, Wednesday, April 1, 4:00 pm – 7:00 pm and Thursday, April 2 – Sunday, April 5, 9:00 am – 8:00 pm. A valid ID is required to pick up passes and tickets.

Pass + Ticket Policies

PASSHOLDERS
You must wear your festival pass to receive festival pass benefits. Reserving your tickets in advance is strongly encouraged. Your festival pass is not a ticket and does not guarantee you admittance to films. If you have a ticket, we strongly encourage you to arrive 30 minutes before show time to ensure a seat. Unclaimed seats will be filled by the Last Minute Line 5-10 minutes before show time. Once seating has concluded, your ticket no longer guarantees you a seat. Late seating is not permitted. A festival pass is nontransferable and cannot be shared.

PASSES + TICKET PACKAGES: HOW TO RESERVE TICKETS
If you purchased a pass or ticket package, you are able to reserve tickets in advance when your ticket reservation window opens. You will need your login name (email address provided at purchase) and password in order to access your account and reserve tickets. If you have any trouble logging into your account, please call the Duke University Box Office at (919) 684-4444, Tuesday – Friday, 11:00 am – 6:00 pm. Be sure to test your login information before your ticket reservation window opens. 

SINGLE TICKETS
Tickets are first come, first served. There is an 8-ticket purchase limit per film. Online ticket sales end two hours before the screening. Tickets can be purchased online, by phone, and in person at the Duke University Box Office or during the festival in Festival Headquarters (see restrictions under ‘Box Office Hours + Locations’). 

REFUNDS
All sales are final. There are no refunds or exchanges on pass, ticket package, or single ticket purchases. Passes cannot be shared. Limit one ticket per passholder per film or event.

SEATING POLICY + LATE ARRIVALS
Seating begins 30-minutes before show time and concludes at show time. Please arrive early! Once seating has concluded, your ticket no longer guarantees you a seat. Late seating is not permitted. 

Full Frame reserves the right to fill unclaimed seats from the Last Minute Line 5-10 minutes prior to show time. Seat saving is not allowed. Refunds will not be applied to unclaimed/unused tickets.

LAST MINUTE LINE ONLY: WHAT DOES IT MEAN
When all tickets have been distributed for a screening, a film is marked “Last Minute Line Only.” However, there is still a chance to get a seat. Passholders without a ticket to a film may line up in the Last Minute Line 1-hour prior to show time. The venue will fill unclaimed seats from the Last Minute Line 5-10 minutes prior to show time. Seating is first come, first served (space permitting).

Questions? Check out the Box Office FAQ.