Three-dimensional characters that jump off the screen and astonishing access to one family’s day-to-day life create a gripping story. What happens when children are let down by their parents, who then try with all their might to make it up to them? The camera observes through a sympathetic yet truthful lens as pain and disappointment balance with forgiveness and faith. Diane Hazzard, her daughter Love, and her HIV-positive grandson Donyaeh struggle through the best and worst of the New York social service system: public housing, foster care, legal aid, and drug rehab are shown in all their unruly complexity.  NK