General Festival Info

Key Dates

• Wednesday, April 1: Ticket reservations begin
• • April 1: Premiere, Filmmaker, and Priority Pass ticket redemption 
  • April 2: Signature, Makers, and Media Pass ticket redemption 
  • April 3: Essential Pass ticket redemption
• Thursday, April 9:  Single tickets on sale
• Thursday, April 16 – Sunday, April 19: 28th annual Full Frame Documentary Film Festival
• Sunday, April 19: Awards Barbecue and Encore Screenings are announced

Box Office Hours

The Duke University Box Office handles all ticketing for Full Frame. Before the festival, passes and tickets may be purchased online, by phone, or in-person:

Online: https://tickets.duke.edu/fullframe/Online/default.asp
Phone: (919) 684-4444
In person: Bryan University Center, 125 Science Dr, Durham, NC 27710

During the event, the Festival Box Office is located in the Durham Convention Center (301 W. Morgan St) and is open the following dates and times:

Wednesday, April 15, 4pm – 7pm
Thursday, April 16–Saturday, April 18, 9am–9pm
Sunday, April 19, 9am–6pm

Festival Venues

Durham Convention Center, 301 W. Morgan St.
Festival Headquarters (Festival Box Office, Pass Pick Up, Merchandise Shop)
Cinema 3 (Capacity: 440)
Cinema 4 (Capacity: 200) 

ADA accessibility, seating, and assistive listening devices are available per request at the Durham Convention Center (quantities are limited). 

Carolina Theatre, 309 W. Morgan St.
Cinema 1 (Capacity: 225)
Cinema 2 (Capacity: 50)
Fletcher Hall (Capacity: 1000) 

ADA accessibility, seating, and assistive listening devices available per request at the Carolina Theatre (quantities are limited). 

Festival Lounge – a pass with an access sticker must be worn to enter the Festival Lounge

Volunteer Lounge – a Volunteer Pass must be worn to enter the Volunteer Lounge

Durham Armory, 220 Foster St.
Opening Night Party, Awards Barbecue 

The Durham Hotel, 315 East Chapel Hill St.
Free public Speakeasy Conversations series. (Capacity: 100) 

ADA accessibility and seating is available at The Durham Hotel. 

Seating Policy for Screening venues

All ticket holders (with or without a pass) must arrive at the venue 30-minutes prior to show time.  

The Green Line seats first, followed by the Blue Line. The Last Minute Line will be seated approximately 5-10 minutes prior to show time. Last Minute Line seats are first come, first served (space permitting). 

Seat saving is not permitted. 

There is no late seating. Once seating has concluded, tickets are no longer valid. 

Please do not leave empty seats in the middle of a row. Last Minute Line seating is less disruptive to the rest of the audience if empty seats are available on the aisles. 

All audience members must leave the theater following each screening. Please do not leave any personal belongings in the theater. 

Accessibility

SEATING
Accessible seating is available in all festival screening venues. Seating begins 30 minutes prior to showtime. Please arrive early and notify the venue manager on duty that you require seating assistance.

ELEVATORS
Elevator access is available to all levels of the Carolina Theatre.

ASSISTIVE LISTENING DEVICES
Assistive listening devices are available upon request in all screening venues. Quantities are limited and a valid driver’s license or ID may be required for check out. Please see the venue manager on duty for details.

PICK UP/DROP OFF
Attendees with limited mobility may be dropped off along Foster Street directly in front of the Durham Marriott City Center (main entrance).

PARKING
Parking spaces for Persons with Disabilities (PWDs) are available in Durham City lots and next to the elevator in every Durham city deck. A valid, State Motor Vehicle Division issued “Parking for PWDs” hangtag or license plate must be properly displayed when parking in a designated “Parking for PWDs” space. The hangtag or license plate does not exempt the PWD from parking fees. Additional spaces can be found in the Durham Arts Council’s Manning Place parking lot.